FREQUENTLY ASKED QUESTIONS
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and Apple Pay.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We would love as much notice as possible for all deliveries. But we know life happens, and oops, you need to send a HUG ASAP! We need at least 24 hours but prefer 48-72 hours notice because some of our vendors need a few days to prepare the goodies. If you have your heart set on something, please be sure to order at least 3 days in advance (72 hours).
HOW DO YOU CONTACT STUDENTS TO SCHEDULE DELIVERIES?
We reach out to students via text the day prior to the desired delivery date. We work around their schedule to find a convenient time to meet them at the front of their dorm or residence. We NEVER go inside the residence halls to make deliveries. We NEVER leave a package at a residence hall door or apartment door. We aren’t Amazon nor Uber Eats. We deliver directly to your students and ensure they receive the thoughtful gift. That’s part of our magic!
WHAT DO YOU CHARGE FOR DELIVERY?
We charge $30.00 for most deliveries which includes festive wrap, bows, basic napkins and plasticware for food items, and a personalized enclosure card. We personally hand-deliver to students at their residence/dorm, take their photo, and send that photo to you. Believe it or not… it might be the only picture you receive of your student all semester!
DO YOU DELIVER ON THE WEEKENDS?
We deliver on the weekends, but we do charge $50 for Sunday Delivery.
WHAT IF I DON’T WANT MY STUDENT’S PHOTO POSTED AFTER THEIR DELIVERY?
Absolutely fine! Just select “no” in this query at checkout.
WHAT IF MY STUDENT HAS A FOOD ALLERGY OR SPECIAL DIET?
During the checkout process, you will be asked if your student has any food allergies, and you can note them there, along with any other diet specifications. We have several local bakeries that do amazing gluten-free, soy-free, egg-free, dairy-free, and any other type of allergen-free goodies for our customers! You might want to Contact Us first and inquire before you order, but chances are, we can handle it!
HOW DO I ORDER A CUSTOM GIFT?
We LOVE to help curate anything from an everyday gift to that singular milestone 21st celebration. Just Contact Us and we will promptly respond. There are so MANY ways to customize that special something for your student. As Fort Worthians, we know where to get the best, what to suggest, and how to secure most requests. Maybe it’s a unique birthday cake, a tailor-made gift basket, a hand-painted personalized champagne bottle, Happy Birthday or other “message” donuts, giant oversized balloons, and more. Count on us!